1 reviews | Active since Jul 2013
Non-Activation of land line although confirmed 5 weeks back
<p>So 5 weeks ago I sent off my request that I am moving and the land line in the old house gets de-activated (worked perfectly) and that on 15. Aug 2016 the line gets activated (didn't work at all)</p> <p>Phoning Telkom this afternoon which is operating with a useless call-center I was transfered from one to the other...wasting my money and airtime as I have to phone from a cellphone...I had to speak with 8 different people to hear at the end that there are no or not enough technicians for this area "Langebaan/West Coast". Just strange that obviously on a Sunday yesterday 14.08.16 there was a technician available to enter the before mentioned into the system.</p> <p>Well let me put it this way. Does Telkom think this is part of their service. I just can shake my head for so much unfriendliness, non-professionality and service that is like dirt under a carpet. </p>
So today after the appointment for 15/08/16 wasn't attended to I was yet again badly disappointed by Telkom services. Technicians making non-true promises towards client...driving 1.5 hours to Canal Walk to be told the land line has been disactivated (
So today after the appointment for 15/08/16 wasn't attended to I was yet again badly disappointed by Telkom services. Technicians making non-true promises towards client...driving 1.5 hours to Canal Walk to be told the land line has been disactivated (
COMPLAINT
Account Number: ********** 6001, Invoice Number: 609A ********** M dated 05-Se****
Outstanding Service Delivery – Ref. Number: ********** 13A since 15-Aug-16
Good day to ALL!
Yet again a complaint that I have to put in writing for this “not ending story” as it seems to be.
Question: Taking the dates from 15-Aug 16 to today 08-Se**** …Is this what Telkom states as service? Does it really need 1 month to deliver service?
My dearest ****her-in-law, Dave van Vuuren (former CEO of Telkom JHB and CPT as well as a ***** and he was proud to be one of Telkom. May he rest in peace) is obviously twisting and turning in his grave about all the grief that I have been given in these days from Telkom …call centre, shops etc.
Here we go with my report:
18-Jun-16 I phoned the service number of Telkom and the lady was very helpful and confirmed that all is in the system and scheduled that my land line ********** in Philippolis 9970, 20 Colin Fraser Street is going to be disconnected on 15-Jul
She also confirmed that all is scheduled for 15-Aug-16 that the land line gets connected in Langebaan as well as that I get access to internet with a modem. Ref. number given: ********** 05A
16-Jul-16 Land line ********** in Philippols 9970 was disconnected. Well done!
15-Aug-16 Mrs K van Vuuren waits the entire day for Telkom. Unfortunately a long wait for nothing. Waste of time, money and space!
Phoning the service number I get told that on 14-Aug-16 (Sunday!!!) someone placed into the system that there are no technicians available for the area Langebaan and the land line connection has been put on hold until further notice. ??? WOW ???
17-Aug-16 After several calls to the service number eventually I receive a sms at 14H44. Date for connection of land line is scheduled for 25-Aug-16 (order number: ********** 33)
25-Aug-16 2 technicians arrive at 11H17. Technicians leave by 13H40 telling me that I can get a modem and connect it using the service number of Telkom.
I get into the car and drive from Langebaan to Century City, Canal Walk. The consultant there (attitude and snotty) tells me she cannot do anything as the job card hasn’t been finalized besides they only have empty boxes in the store so she wouldn’t be able to give me a modem in any case.
Mrs K van Vuuren gets back into the car and drives over to Sea Point. The consultant there also with attitude and snotty tells me she can’t help and besides the land line is not an ADSL it is just a normal line and in any case what am I doing in Sea Point, Herm**** (have a good look on the map!) is responsible for Langebaan. JEEZ!!! Do we know where Herm**** is situated and where Langebaan is situated? …or was this an April-Fool in August? Oh yes, and I was told why I don’t place my order via phone call. A technician together with a modem shall be sent out to my premises for installation. ??? See date 01-Se****.
Since then I have been phoning and phoning and phoning.
29-Aug-16 I receive a sms: ADSL line is activated
01-Se**** A gentleman phones me (number on my display: + ********** 2231) and tells me that the land line has been converted since 29-Aug-16 to ADSL and I get told that I can go and collect a modem now. Asking what is going on, the gent tells me that some consultant cancelled the delivery for the modem. I explained the entire situation to the gent and he understood my point of view and he mentioned that he is going to put on the system that the modem gets delivered to my premises.
02-Se****, 05-Se****, 06-Se****, 08-Se**** Phone calls to Telkom Sales
I can’t name with how many people I have spoken; and I am refusing to speak with simple kind as the right hand does not know what the left is doing.
05-Se**** I receive a way bill number ( ********** 279, CourierIt, tel.: 021- ********** )
I have been phoning the courier company daily; only receiving an answer that the parcel hasn’t reached them. The way bill number isn’t to be located on the system. ???
08-Se**** Phoning Telkom Sales I receive another number linked to the way bill number that was given to me on 05-Se**** …SAPNR ********** .
What does that help? If the first number can’t be picked up on; then the second number shall also not work.
YET …in the afternoon I receive the monthly invoice from Telkom ???
Now I ask further questions with tears in my eyes:
When is the service delivery going to be finalized?
Do I really have to pay for a service that I have not been able to use?
I know service and quality in many companies has dropped; but what I have come across is a disaster that I don’t even want to use words for! Let me just say that I am highly disgusted and furious and if I would be asked to give a rating; believe me that figure that I would give Telkom and customer service shall not be standing on the paper as it is lower than low.
With no regards at all !
And also no sincerely
A client since 2004 and my poor ****her-in-law that is looking down to all of this mess!
Kirsten van Vuuren
COMPLAINT
Account Number: ********** 6001, Invoice Number: 609A ********** M dated 05-Se****
Outstanding Service Delivery – Ref. Number: ********** 13A since 15-Aug-16
Good day to ALL!
Yet again a complaint that I have to put in writing for this “not ending story” as it seems to be.
Question: Taking the dates from 15-Aug 16 to today 08-Se**** …Is this what Telkom states as service? Does it really need 1 month to deliver service?
My dearest ****her-in-law, Dave van Vuuren (former CEO of Telkom JHB and CPT as well as a ***** and he was proud to be one of Telkom. May he rest in peace) is obviously twisting and turning in his grave about all the grief that I have been given in these days from Telkom …call centre, shops etc.
Here we go with my report:
18-Jun-16 I phoned the service number of Telkom and the lady was very helpful and confirmed that all is in the system and scheduled that my land line ********** in Philippolis 9970, 20 Colin Fraser Street is going to be disconnected on 15-Jul
She also confirmed that all is scheduled for 15-Aug-16 that the land line gets connected in Langebaan as well as that I get access to internet with a modem. Ref. number given: ********** 05A
16-Jul-16 Land line ********** in Philippols 9970 was disconnected. Well done!
15-Aug-16 Mrs K van Vuuren waits the entire day for Telkom. Unfortunately a long wait for nothing. Waste of time, money and space!
Phoning the service number I get told that on 14-Aug-16 (Sunday!!!) someone placed into the system that there are no technicians available for the area Langebaan and the land line connection has been put on hold until further notice. ??? WOW ???
17-Aug-16 After several calls to the service number eventually I receive a sms at 14H44. Date for connection of land line is scheduled for 25-Aug-16 (order number: ********** 33)
25-Aug-16 2 technicians arrive at 11H17. Technicians leave by 13H40 telling me that I can get a modem and connect it using the service number of Telkom.
I get into the car and drive from Langebaan to Century City, Canal Walk. The consultant there (attitude and snotty) tells me she cannot do anything as the job card hasn’t been finalized besides they only have empty boxes in the store so she wouldn’t be able to give me a modem in any case.
Mrs K van Vuuren gets back into the car and drives over to Sea Point. The consultant there also with attitude and snotty tells me she can’t help and besides the land line is not an ADSL it is just a normal line and in any case what am I doing in Sea Point, Herm**** (have a good look on the map!) is responsible for Langebaan. JEEZ!!! Do we know where Herm**** is situated and where Langebaan is situated? …or was this an April-Fool in August? Oh yes, and I was told why I don’t place my order via phone call. A technician together with a modem shall be sent out to my premises for installation. ??? See date 01-Se****.
Since then I have been phoning and phoning and phoning.
29-Aug-16 I receive a sms: ADSL line is activated
01-Se**** A gentleman phones me (number on my display: + ********** 2231) and tells me that the land line has been converted since 29-Aug-16 to ADSL and I get told that I can go and collect a modem now. Asking what is going on, the gent tells me that some consultant cancelled the delivery for the modem. I explained the entire situation to the gent and he understood my point of view and he mentioned that he is going to put on the system that the modem gets delivered to my premises.
02-Se****, 05-Se****, 06-Se****, 08-Se**** Phone calls to Telkom Sales
I can’t name with how many people I have spoken; and I am refusing to speak with simple kind as the right hand does not know what the left is doing.
05-Se**** I receive a way bill number ( ********** 279, CourierIt, tel.: 021- ********** )
I have been phoning the courier company daily; only receiving an answer that the parcel hasn’t reached them. The way bill number isn’t to be located on the system. ???
08-Se**** Phoning Telkom Sales I receive another number linked to the way bill number that was given to me on 05-Se**** …SAPNR ********** .
What does that help? If the first number can’t be picked up on; then the second number shall also not work.
YET …in the afternoon I receive the monthly invoice from Telkom ???
Now I ask further questions with tears in my eyes:
When is the service delivery going to be finalized?
Do I really have to pay for a service that I have not been able to use?
I know service and quality in many companies has dropped; but what I have come across is a disaster that I don’t even want to use words for! Let me just say that I am highly disgusted and furious and if I would be asked to give a rating; believe me that figure that I would give Telkom and customer service shall not be standing on the paper as it is lower than low.
With no regards at all !
And also no sincerely
A client since 2004 and my poor ****her-in-law that is looking down to all of this mess!
Kirsten van Vuuren