Nokuthula Ngozo the Call Centre Manager who cannot manage

I have had a pending cancellation request with Telkom Mobile for over 2 months now only to find out that the Call Centre Manager Nokuthula Ngozo had in fact cancelled my cancellation request without any communication with me whatsoever. The call centre repeatedly tells me they have been trying to contact me and then proceed to give me the incorrect contact number (I have asked them to correct it 8 times now and yet the system still isn't updated).

Nokuthula refuses to take my calls and has yet to return a single call of mine for 2 months as she is conveniently "already on a call with a customer" every time I contact the Call Centre. I have recently discovered however that Telkom's call centre is in fact outsourced to a 3rd party which Nokuthula in fact works for so I can see why she isn't too bothered that Telkom is losing a customer due to her incompetence. If I were Telkom I would be EXTREMELY upset by the service being offered to them by this 3rd party call centre which is resulting directly in a massive loss of customers who are frustrated by manager's like Nokuthula's incompetence and inability to resolve simple requests. They are totally disinterested in the customers frustrations and do not care whether the customer is happy or not which is part of their core function.

I have in fact already moved to a Vumatel fibre connection via Cool Ideas as my ISP and I have never been happy. Great response times to queries, friendly and helpful call centre staff and a valid month to month contract and reliable connection with actual advertised connection speeds.

AVOID TELKOM AT ALL COSTS!!!!