YL
Yael L
1 reviews | Active since Aug 2015
31 Aug 2015, 16:23
Noisy line for a month - no technician in sight
My Telkom land line has been noisy and unusable for a month, logged my first fault on the 3rd of August. As of today August 31 my line is still faulty. I have logged multiple faults this month and every time the fault is closed saying the line is fixed which it has not. I have been phoning Telkom everyday to escalate and check on progress when the technician will come through , everyday Telkom tells me the technician in on it but to no avail i have not seen any technician. <br> <br> It has been a nightmare to deal with Telkom!!<br> <br> If i could cancel my account with Telkom i would but unfortunate there are no alternatives at the moment. <br> <br> <br>
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Replies (1)Telkom's replyOfficial
31 Aug 2015, 22:52Hello batya1973,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM140973.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM140973.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Telkom's reply31 Aug 2015, 22:52
Official
Hello batya1973,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM140973.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM140973.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
