HE
Herby E
1 reviews | Active since Jun 2014
25 Mar 2015, 13:29
Noise on line and intermittent Internet Connection
I have reported line noise and ADSL Internet connection problems for the last month and only band aid solutions were tried.Port Resets,Modem Reboot,Modem Factory reset,New modem,filters.Technician confirmed line noise on 23/5/2015 at residence.Now today line noise still on line and Internet Connection bombed out 3 times today-25/5/2015.Still no feed back what is going to be done to repair the problems and when it will be done.<br> Please let me know what can be done to permanently correct these issues or send me a letter of not being able to deliver the service I am paying for so that I can look for a alternative service provider.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
25 Mar 2015, 15:21Hello BARKHAUSEN,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM98872.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM98872.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Telkom's reply25 Mar 2015, 15:21
Official
Hello BARKHAUSEN,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM98872.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM98872.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team