#noconnection- about to lose my mind!

Right... so I'm at the point of exploding at the next call center agent I speak to. First of all, I canceled my Telkom product on the 9th July for the 9th of August as per your 30 day period. Instead of doing that, your call center cancelled my broadband and internet immediately and left my voice line to be canceled on the 9th August. I refuse to pay the immediate cancelation fee as I never requested this, but what is done is done. Then i try to get a new provider, for my line which is Aparently a Vumtel line and that Telkom needs to remove their product from the CNT box which I assume is a physical action. Turns out it is not. Then I get told that the line is a telkom line and it needs to be out into a holding pool which cant be done because the voice one is still active... so now I have to have no internet fro a month! How is that possible? Why doesn't no one I talk to know how to fix this. Please can I speak to a Manager. This is ridiculous. Why am I being held hostage by this company when I was your client for over 2 years. Is this how you treat the people who support your company? I want urgent feedback!