SE
Stephen E
1 reviews | Active since Sept 2011
23 Jun 2020, 16:50
Nobody works at telkom
I am guessing nobody works at Telkom any more. I am an existing customer trying to follow up on an order - but the client portal is broken, Their online agent says no order exists, and I should call the accounts department - their accounts department does not answer, even after holding at one point for 40min, and nobody is replying to any email I send. When the times comes to pay I think I am going to be impossible to find or contact
Helpful (0)
Replies (1)0
Replies (1)SE
Stephen E's updateReviewer Update
25 Jun 2020, 12:14Finally got hold of somebody at Telkom. The order was cancelled on their side due to no payment. The amount was deducted from my account but returned an hour later a few days after I placed the order, I told them to just try and deduct the amount again from my account as I am an existing user and they have all my details ( information I had to refill in again when placing the order ) - but they told me they are unable to and I need to redo the whole process. As this entire process has taken more than a week, 11x45min calls to sales where nobody answered, 4 emails that have not received responses yet, a few online chats that did not assist at all - struggling with broken online customer service portal for about 2 days, just for the order to be cancelled, I have decided to not take up a new contract with Telkom at this time. Instead, I am considering other options in regards to my existing services. This is just a follow-up from my first review and not a criticism of Telkom.
SE
Stephen E's update25 Jun 2020, 12:14
Reviewer Update
Finally got hold of somebody at Telkom. The order was cancelled on their side due to no payment. The amount was deducted from my account but returned an hour later a few days after I placed the order, I told them to just try and deduct the amount again from my account as I am an existing user and they have all my details ( information I had to refill in again when placing the order ) - but they told me they are unable to and I need to redo the whole process. As this entire process has taken more than a week, 11x45min calls to sales where nobody answered, 4 emails that have not received responses yet, a few online chats that did not assist at all - struggling with broken online customer service portal for about 2 days, just for the order to be cancelled, I have decided to not take up a new contract with Telkom at this time. Instead, I am considering other options in regards to my existing services. This is just a follow-up from my first review and not a criticism of Telkom.