NOBODY PICKING UP AT CALL CENTRE(081180)

Item: Telkom
Rating: 1
Author: Nicholas M

Good day Sir/Madam,

I have being trying since yesterday(01/03/2018) to contact Telkom's Call Centre(081180), but have been unsuccessful. I phoned at different times yesterday and every time it says 'high call volumes'. The longest I was holding was for 20 minutes yesterday. All together I spent more than an hour yesterday(at different times) holding without a Call Centre agent answering once.

I phoned again today(02/03/2018) at 11:22 and again I was holding for 12 minutes without the phone being answered by an agent.

This is totally unacceptable! This is the worst service I have ever received.

*There is a problem with the service and incorrect billing which I would like to report:

1)I would appreciate it if somebody from Telkom's Accounts department could contact me regarding my statement and the incorrect billing.

2) I also need somebody to contact me about the one contract I have with Telkom, where I must get 5GB data every month, but I have not received it this month: Huawei MediaPad T1 10" with 5GB Telkom Data(+Free Wifi + Free 8GB SD card) Contract

Regards,

Nicholas F. Meyer

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Replies (1)

Nicholas M's updateReviewer Update

09 Mar 2018, 13:15

Hi, I'm truly shocked that it took Telkom 7 days to respond. Yet, the issue with the 5GB data has still not been resolved. The contract is for 2 years and is supposed to expire the end of May 2018, so I don't understand why I still did not receive my 5 GB data for March 2018. I persisted last week and only managed to get through to the Call Centre on Saturday morning(03/03/2018), where I spoke to the rudest Consultant I've ever spoken to(Tyrone Elton Scott). How this person is able to work with clients is mindboggling, unless Telkom does not have any standards and allow anybody to work for them. I somehow managed to get the email address ********** from him(after he insisted that I had already received the 5 GB data which I never received and tried to make me appear to be a fool) to report the matter. I emailed them on Saturday(03/03/2018) and I was called by a lady called Kamo the following day(Sunday 04/03/2018) who advised me that she can see the Data was suspended and I did not receive the 5Gig Data for March 2018, but she will have to investigate why and will get back to me. That never happened. She gave me the following details for the incident: Incident ref : ********** I got an email on Monday(05/03/2018) at 21:28 stating that the request was attended to by their Support Team, but yet I still did not get my 5GB Data to date. This is the worst service I have ever received! Nicholas

Nicholas M's update09 Mar 2018, 13:15

Reviewer Update