Nobody knows what they are doing

I have been struggling to get my user ID and password to connect to my internet account. Right now I am paying axxess and mweb to get internet. Eskom is failing me and will charge me the full amount without remorse. For the past two weeks I tried the 10210 and held for hours until I gave up. Today finally I went through and the technical person could not give me my user name and ID. She transferred me to sales and promised that I won't be holding and now I am listen to their lousy music on the phone. There will not be any help today. If you go to the shops you stand in long cues and at the end help is not satisfactory. Telkom management needs to take action seriously. Start by changing IT department and breaking down the silos so you can help customers. Very very frustrated. It's more than 15 minutes I've been holding. Giving up, hopefully I'll get help in 2016.