NOBODY KNOWS WHAT IS GOING ON

I am a existing customer at Telkom and I have recently moved to The Hills Eco Estate in Pretoria. At my new home there is no ADSL but only FIBER, so I had to cancel my existing line and re-apply for FIBER.

I have now been battling for 3 weeks to get someone to tell me when this will be installed. I have made numerous calls to find out if the order has been logged on the system or not. My 1st order which was placed through a uninformed, ill trained gentlemen at the Menlyn Telkom Direct Store called Thabang (if I remember correctly) on 29/10/2017 was apparently cancelled without my knowledge. He promised me every time that he will phone me, obviously he didn't.. That was after many attempts and minutes wasting my time in the queue

I again called Telkom and placed a order on 10/11/2017 and followed it up on 13/11/2017 where the guy told me there is no order, even though I gave him my reference number. So again I placed a order.

I finally got a phone call today saying that they are going to cancel my order again and that I have to apply through the body corporate. Nobody in the estate has done it like this, they all phoned the gated community and that was it.

I really do not know why it is so difficult to get this done as everyone in the estate has it. I cannot believe that a company just doesn't want business.. PATHETIC to say the least!!