Nobody is attending to our fault report

A few weeks ago we had a problem with our internet and telephone and after about 3 weeks it was finally fixed. <br> <br> About 2 weeks ago we suddenly had no internet and telephone dialing tone. We logged the fault the next day and the last update was 'waiting for a technician to be assigned '. It's rediculous that days has gone by and a technician hasn't even been assigned. We are at a point that we rather want to cancel all services with Telkom then to have this bad services which is frustrating !! In the last 2 months we have been without telephone dialing tone and internet for 5 weeks in total. At the moment we want to cancel all services and find other options/service providers. Fault 1170CRK201115