Nobody is attending to our fault

We logged a fault with Telkom call centre on 29 September 2015. We reported that we have no internet at times and our telephone line is completely dead. The line was reset but it made no difference. The consultant said it will take 24 to 48 hours for someone to fix the problem. On 8 October (more then a week later) I phoned and was told that they are busy working on the problem and it should be fixed in 24 to 48 hours. On 10 October we phoned again and was told a technician was never assigned to the fault and the fault was escalated. It is over 2 weeks now and we have no phone dialling tone and no internet. This is unacceptable! Why are we paying for a service that we are not getting!! Plus we need to pay extra on our cell phone accounts for phoning Telkom every time and for internet because we need to use other internet providers. Fault number: 744CRK290915.