Nobody is able to assist

Last week I submitted a report against telkom reference number SM141123. But still nothing - we phoned Telkom to see if we will actually be assisted in this very simple matter but agents just keep bumping off our calls to different departments, none of which are able help. This really is a joke, how difficult can this be? Fix our address on your records, come and install a new line and give us access to the internet which we are paying for but not receiving. I do not recommend using Telkom as your internet service provider because if anything goes amiss with your internet, they will apparently not be able to help.