Nobody helps, just leaves it for the next operator

I’m a first time Telkom user, and I’m already regretting it.

I’ve signed up for a LIT 5gb contract so I can watch Netflix, if which I’ve been a subscriber for a year or so now. The whole point of the contract is that you don’t use he contract’s mobile data, but that Netflix goes off on the “uncapped” data, along with YouTube and Showmax.

But it’s been over 6 weeks now, over 7 phone calls and even an hour talk with Netflix, but still I’m paying for a contract that IS NOT DOING WHAT I AM PAYING FOR.

Every operator leaves me with “I’ve sent your query to the tech team and they should be able to sort it out for you.” Only to hav NO ONE EVER phone me back to resolve this issue.

So I get back on the phone again, only to have it all happen all over again. I’ve done my research, tested every angle with every operator, but still sit with a defunct contract and nobody seeming to help me.

If this does not get revolved soon, I will cancel this contact for breach of contract. I’ve spent over 10gb of the mobile data reserved for other things on Netflix, as well as having to BUY 10gb more to be able to keep watching something I’m already paying for.

I am at a place of extreme frustration and sitting with a product that I for the first time thought would be a great product and idea from Telkom. Only to have to fork out my own cash to cover for their negligence.