Nobody ever has an answer

I have recently been to the Telkom store in Galleria and really disappointed with the lack of professionalism of this branch. I've went to the store on 3 occasions to upgrade my data contract. On my first attempt I stood in the queue for no less than 3 hours. Upon arrival at the desk I was told that I cannot upgrade as there is no stock of the modem. On the second occasion , 2 weeks later,I stood in the queue for another 3 hours to arrive at the desk and be told that they do not have stock of the laptop. It has been 8 days and a phone call from the manager and I still do not know when I can take delivery of my devices.