Nobody contacting me about internet issues

Dear Hellopeter<br> <br> My ADSL line that I get from Telkom has been broken since last week Sunday. I reported the fault on 10/04/2016 (291CWK090416) and I am yet to hear anything from them. I pay my Telkom account on time and the service was always bad but never this bad. Since reporting the fault I have not received any form of contact from any person working from Telkom saying that they are working on my problem. So now as it stand I have little to no internet connectivity and I have logged a fault but they are not assisting me at all. They probably still want me to pay the full amount for services not received but guess they will hear from the CPA.<br> <br> Telkom please get your act together. This is disgusting!!!!