MA
Mahmood A

1 reviews | Active since Jul 2015

05 Jul 2015, 10:25

Nobody coming to install Telkom Line from 1 month

i've been trying to install Telkom Line & ADSL from last one month and paid R700 deposit as well but so far nobody coming to install it and with my repeated calls to call center, still there is no response and every-time i've been given a new excuse. <br> <br> my installation was scheduled on 17-June-2015 but Technician called me & said my address is wrong. when i called customer service center, they told me address is correct and why technician said it's wrong. <br> on 18-June-2015 i received sms that technician has been dispatched but nobody came to my place. <br> on 19-June-2015 i received another sms that my order (***) is receiving attention. <br> <br> but since then there is no update from Telkom. i called them 5-6 times already...and after a long wait in their waiting queue, the call center representative is only able to tell me that we are working on it and somebody will contact.<br> <br> i have no internet accessibility in my house ( location in sandton) , please escalate to Telkom management and resolve this issue. it seems there nobody tracks the aging time of new order in Telkom.

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Replies (1)
Telkom
Telkom's reply05 Jul 2015, 10:52
Official
Hello mrmahmoodahmad,

We thank you for your concern raised and we assure you that an investigation into the incident is currently underway. Case number is SM123058.

Regards,
Wesley Arendse
Social Media Team