JS
Johan S
1 reviews | Active since Nov 2012
28 Oct 2015, 08:33
Nobody can help me-call transferred back and forth
My debit order did not go through, so I am trying to pay online, but I cannot see my account online. <br> All I want is someone to link my Mobile account to my Telkom online profile - but NOBODY know how to do that. <br> I am being transferred back and forth - Callcentre-Data dept-callcentre-billing-callcentre......<br> <br> And all this after Telkom's system was offline yesterday...
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Telkom's replyOfficial
28 Oct 2015, 10:38Hello JohanWSteyn,
Thank you for your post.
As per our telephonic conversation,kinldy be aware that your query has been escalated to the Technical Department and we will provide you with feedback as soon as it is available to us.
Your reference number is SM161815
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation,kinldy be aware that your query has been escalated to the Technical Department and we will provide you with feedback as soon as it is available to us.
Your reference number is SM161815
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
Telkom's reply28 Oct 2015, 10:38
Official
Hello JohanWSteyn,
Thank you for your post.
As per our telephonic conversation,kinldy be aware that your query has been escalated to the Technical Department and we will provide you with feedback as soon as it is available to us.
Your reference number is SM161815
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation,kinldy be aware that your query has been escalated to the Technical Department and we will provide you with feedback as soon as it is available to us.
Your reference number is SM161815
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***