DC
Dirk C
1 reviews | Active since Jan 2014
14 Dec 2015, 17:48
Nobody at Telkom seems to be able to assist
My problem is the first bill from Telkom Mobile after my contract has been upgraded.<br> SellDirect Cape Town phoned me on Nov 4. The offer was: A Sony Experia phone with same benefits as existing contract at monthly payment of R139,00. A further benefit would be 1 GB data for \other networks"";66\"". I can't afford a large mobile phone contract like that and would never have entered into such an agreement.<br> I tried many attempts to solve the problem. SellDirect denies responsibility for the add on internet bundle and referred me to Telkom. As far as the latter is concerned: I sent SMS's"
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Replies (1)Telkom's replyOfficial
14 Dec 2015, 19:24Hello Malkopbaaiklong,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM178299.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM178299.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply14 Dec 2015, 19:24
Official
Hello Malkopbaaiklong,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM178299.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM178299.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
