No working telephone line, reported in JULY

How difficult is it to fix my telephone line? I first reported that my line was not working on the 20th July. Technician came out on the 21st July , who informed me that the actual line outside the property is cut.........And so I wait.... 2 weeks perhaps? I called Telkom again to find out what is going on, only to be told that the issue has been resolved. So, I log a complaint, AGAIN. And I wait some more.....Called again, same story, new reference number.... I wait, call again, wait again. And still no working line Last week Wednesday, I received a telephone call (the first and only phone call from them). Spoke to a guy called Bevan, who informed me that Telkom will be moving away from copper wires and that I will be issued with a new LTE home telephone. I thought that was cool, and asked him to call me back the following day so that we could finalise this.....and, I am still waiting. On Thursday afternoon I received an SMS stating that the problem has been fixed. That evening when I got home, I tested my telephone again, and big surprise, still no dialing tone!!! I responded to said SMS at 22:28 (same day) with NO (as per instruction on SMS). Today, 3rd September 2018, I called 10210 again.... what a mission! The guy that I spoke to could not pick up my current address on the system....... I gave my telephone number, but it picked up my OLD ADDRESS from when I used to live in Port Elizabeth.....I live in Durban now..... Long story short, he informed me that the reference i gave him was closed.......He gave me yet ANOTHER reference number. I am seriously loosing my patience and sense of humor. Seriously, *** is going on here? How f-ing difficult is it to fix this?

PLEASE, can we please sort this out? PS just in case, I am using a brand new cordless telephone, so its definitely not a faulty handset.

reference numbers given thus far: ********** 2 ********** 3 ********** 5 ********** (escalation number) ********** 3