No working internet since the 28th Nov

I still don't have adsl internet access since the 18th Nov.I have logged numerous calls and complaints with Telkom.I am still stuck with the same download speeds of 0.24Mbps. Can somebody at Telkom give me an honest answer as to why this issue can't be resolved? I get the feeling that nobody at Telkom wants to take ownership of this issue. Everyone just gives you lip service and lots empty promises. The complaints department does nothing? And I still get billed for this poor service.<br> 234crk210116, 1078crk070116, 253crk041215, 178crk271115, 302crk181115<br> <br> Can somebody at Telkom with authority help me?