No working Internet for weeks

We pay for a 10 Meg internet line with Telkom. Our bill is usually over R1000 with extra's. I November I called Telkom over 20 times, each call lasting 5 - 20 minutes. I am based in Ottery, the internet conditions here should be better than most area's.

First Issue: I had to first call from a Mobile phone and spend over R150 in airtime as our Telephone Line was Down for an amazing 3-5 days. Randomly! Telkom got technicians to work on and upgrade connections in the area and almost each time they do that, they either break our phone line or internet (my dad saw them an hour before they broke our phone line). I then have to call Telkom atleast thrice a month to ask for a technician to come out. Then someone needs to be home and all sorts of headaches.

Each agent has zero idea of what happend in the last week. Or what happend in the past with problems. They instead get pushy with me and insist i must give them references so they can refer back to what happend in the past. Imagine that, they make absolutely no useful notes. Or red flags on the account to say that The Clients Phone, Internet has been down atleast twice a month, for the whole of 2017

Its becoming a big problem. Telkom makes the line slow, it operates at 10-50% of the 10Meg speed I am actually paying for. This happens often and the line needs a complete refresh whereby I am forced to call weekly to do this. What kind Micky Mouse service is this???. I get the impression Telkom does this on purpose. Even after November. 5 Days of no phone line. 5- 7 days of really bad , to no internet connection. Telkom still insists I speak to several other departments to chase down some compensation.

Wow what a customer Journey. Now that Telkom have a monopoly of the market. Lets call a spade a spade.. They now just providing garbage service. and their favorite thing to do is to warn the customer that a fee of R300+ will be charged for each call out if they feel they never caused the issue. 7 days of issues in one month, carrying over to today, the 3rd December, and Telkom has the audacity to still tell the client they may charge me for a technician to fix their issues.

Lastest fault: 117 cwk 021217 (no internet, today)

At this point i Genuinely want to cancel my ties with Telkom. It takes an hour of your Saturday morning to speak to clueless agents (clueless about whats happend before). You can never just come home to smooth working internet. They must randomly work on the line and break it so that we can speak to them on weekends. Every single time something breaks then a family member tells me they saw Telkom agents working in the area. DO YOUR JOBS. I pay, you give me internet. No Internet... you dont charge me. Your service for November 2017 is 2/10. Now it looks like I need to fight a battle with Telkom for 1 weeks compensation. There is no automatic discount for Telkom seeing that I called 50 times and got 3 references and made complaints on the account. NOPE , I must log a brand reference for this. Keep in mind your voice prompt clearly advises the user will receive a discount for problems experienced. but thats a blatant lie.. Its ******* to lie like that. What you actually means is 1. If the client finds out in time. 2. If the client disputes this with various departments. Then only can they receive a compensation. Wow telkom... Its best you open a fast foods