No words for this bad service

Good day

I need an update from your Sales Team with regards to the **** and disgusting service I received.

On the 16th Nov I did an online application and received an email stating a consultant will be in touch with me. On the 17th Nov I called in to your Sales Team to enquire about the online application and was told there was nothing on the system. Then I proceeded to do an application for a mobile contract. I was preapproved and received an SMS stating that and that R289 will be deducted before the device will be delivered. The money was deducted as shown below.

I then called on the 25th Nov at 09:29 am to ask for an update and was told the order was cancelled on the 23rd Nov and I would receive a refund between 24 to 72 hours. Still today I have not received it. As the order was cancelled, I proceeded to a Telkom store and got the phone I wanted.

I called today the 01 Dec and was told the order was not cancelled and that the order it out for delivery.

This is perthitic service and your systems are **** as well as your Sales Team. How can you tell the order was cancelled and then its not. Your team needs training.

I need a manager to call me about this as I WANT my money. I want it within 24 hours. I don’t want to wait.