NO WORDS AVAILABLE TO DESCRIBE THIS POOR AND PATHETIC SERVICE!!!!!! STAY AWAY FROM DOING BUSINESS WITH TELKOM!!!!!

I know Telkom won't respond, but hopefully someone will think twice about using their service. A 1.6 out of 10 rating is not what Telkom should get......their rating should be in the negatives!!!!!! Like most of the state entities......Worst service provider EVER!!!!!! Wish I could give them a minus 20 star rating. I took out a contract (ADSL) in May 2019 for 24 months. After 2 months they increased my subscription without prior notice and what is the use of a 24-month contract then??? Tried to rectify that problem, but no luck. So I paid what they wanted, against my will. On 23rd December 2020 I reported a fault on our landline........no technician, no repairs, no sign of life from Telkom side. Eventually I just removed the phone because it was useless. Our signal was pathetic, the router kept on resetting by it self so for days we weren't able to use wifi and they did nothing. But I had to pay a full subscription fee, regardless. Then in March I contacted the chat line to confirm when my horror will end and the guy on the other side confirmed that will be the 12th of May 2021!!! 15th April I cancelled the contract to make sure my suffering will come to an end just to find out the nightmare only started then. Yesterday I received an invoice for services until the 8th of June 2021 although my contract expires on the 15th of May. I phoned the call centre just to get in touch with a very arrogant lady telling me the invoice is for April not May. But the invoice is definitely for May unless I am not able to read or write??? And I paid for 2 months in advance at the start of my contract. Needless to say the call didn't end well......so later the day I phoned again, calmly and with well spoken manners to try and resolve this and another query.....I've been charged with a late payment fee although I paid on the 1st of the month like all the previous months - the reason be because of the public holiday the money didn't reflect in their account before the 4th and therefore I am to be held responsible......it never happened before and there were a few times where there was a Sunday or public holiday, for example the 1st of January????????? Needless to say, I forgot all my manners and freaked out. So now they told me that I still would have to pay for 2 months until they have finalized the cancellation????? When I told her I will only pay for the one week of May she said it is fine, then they will just put my name on the credit bureau as a bad payer!!!!!!????? There must be something I can do about this pathetic, useless service.......but for all operational purposes, everybody thinking of getting service from Telkom, rather leave it. You'll be better off with smoke signals.