No words...

Wow. I'm beyond disappointed and I've had enough. Numerous calls and visits to them, only to hear that they don't even have my correct address on the system - we relocated! I wonder who I've been speaking with that has guided me to cancel the previous Fibre at the previous address and created the new order for the new address? How do they send me a router to the new address only to tell me I must go into the shop and change the address... Long and short of it is, I pay for installation and I do the installation myself? Now I'm waiting on a call - which I know will not come - from the tech team that will need to assist me remotely as my username is the issue... I am frustrated and annoyed.