No word from telkom after applying for adsl

After contacting Telkom for adsl installation, I was told (by the installation guys)<br> that Telkom simply have to open the connection to my apartment block. <br> The lines are there etc, they basically have to activate it because it's a new block.<br> And I was told that Telkom would be in touch. I am still waiting & have heard nothing from them thus far. <br> Call centers leave you hanging & eventually hang up. Promise to cal back, but don't. It's a bit frustrating!