No wonder why Telkom is struggling

I have never encountered so much inefficiency and lack of professionalism as experience in the last 8 months with Telkom. <br> My nightmare started in the beginning of December 2014 and up to now I still do not have the line fixed (August 2015).<br> Twice they went to my house during the week (although my request has been only weekends as during the week there is no one at my property),and they left a message with my neighbors saying that they will come back...... but up to now ....not only they do not but also they **** in their reports stating that the problem has been fixed.<br> Total disregard for doing what they are paid for. I have references after references but to no avail.<br> When lately I hear on the news that Telkom is in the process of retrenching people I can understand. No successful company can afford parasites and no performance people in their payroll.