NO WIFI SERVICES SINCE 6 AUG

My Wi-Fi service has been disconnected since last week Tuesday, I have been calling Telkom numerous times and no feedback,When requesting to speak to a Team leader one consultant told me she is working from home, I must call in again for a manager, other consultant said he will transfer me & dropped the line, 3rd consultant (Brandon) transferred me to the survey, finally got hold of a TL Khulelukwazi who promised to call me back until today, Im waiting, phoned again spoke to TL Thokozani Masina who promised to call me back still waiting, I spoke to another TL today Ntokozo Ncube who advised she will escalate as the issue is on Vuma & not telkom , I even went to the extend to inbox Vuma on FB & they advised me that I need to contact my ISP & request for a ref number starting with 00 which I was advised by Ntokozo Ncube there is no reference number that she can provide as an email was sent with no response!!!!REALLY TELKOM.....NO WIFI SERVICE SINCE LAST WEEK TUESDAY & ALL I HEAR IS THAT THEY ESCALATING TO TIER 2 LEVEL AND MANAGER AT THAT DEPARTMENT, THEY HAVE BEEN ESCALATING SINCE MONDAY & STILL NO SERVICE!!!!!!!!