NO WIFI SERVICE FOR 3 WEEKS

i HAVE NOT HAD WIFI ACCESS SINCE 22 MARCH. I TRIED CALLING TELKOM FOR DAYS & WAS KEPT HOLDING FOR SOMETIMES OVER AN HOUR HEARING HOW PPL ARE ON STRIKE & EXPECT DELAYS. I EVENTUALLY LOGGED AN ELECTRONIC FAULT ON THE 25TH. TO DATE THIS MATTER HAS NOT BEEN RESOLVED, NOR HAS ANYONE MADE CONTACT WITH ME. I TRIED AGAIN ON 4TH APRIL & FINALLY GOT HOLD OF SOMEONE, GIFT WAS VERY HELPFUL, HE EXPLAINED THE FAULT WAS OPENED HOWEVER IT HAS NOT BEEN ASSIGNED. YOU CAN IMAGINE MY HORROR. HE ADVISED THAT HE HAS ESCUALTED & SOMEONE SHOULD CALL ME. NO HAS. IT WILL SOON BE MONTH THAT I DONT HAVE ACCESS TO WIFI, YET I WILL BE EXPECTED TO PAY FOR SERVICE NOT RENDERED. I REFUSE TO PAY FOR WIFI FROM THE 25TH MARCH UP UNTIL THIS MATTER IS RESOLVED. I AM GOING TO RATHER CANCEL MY SERVICES & JOIN ANOTHER NETWORK THAT VALUES THEIR CUSTOMERS