NO Wifi Poor customer service

I need Urgent assistance .

My WiFi line was off from the 9th of Dec until the 17th of Dec after numerous of calls and complaints I managed to stop a technician that was travelling in our area and they fixed the line that was ****** outside at the boxes.

NOW AGAIN since the 30th my wifi is off DSL light is not even on . Meaning the line has been tampered with again.

See below all my log ref numbers and calls made that’s costing me hundreds of rands. I called again this morning was advised by the consultant Bongani that he is unable to assist and that the matter is with the technician . I was told 2 days ago that the log is with the technician in the field and still I have not received any response from Telkom.

Some of these logs I have received messages saying your log has been closed , but I still don’t have connection I have not received a single call from Telkom until today on an update regarding my complaint .

I have paid the full instalment in December and in January and I have not had the full connection as paid for.

I need answers as I’m working from home and I’m having to buy cash data . My whole house hold is connected to wifi and this is frustrating cause no one in the house including the kids still being home can even watch TV due to the wifi being off.

If I cannot get my line connected today I will go to the bank reverse the D/order paid to Telkom for January and I will cancel with immediate effect as my contact has seeded long time ago.I will end my journey with Telkom as I’m now fed up with complaining continuously .