NO WIFI NO Telephone for 6 days now NO feedback

I have been waiting for Telkom to sort my Wifi to be sorted by Telkom for 6 days now. I have reported the fault as I am not able to use my telephone or wifi . I have called x 2 with little or no help. Today I am told by the operator that the wires are ****** and that the technicians are working on it? However no time frame is given for the correction of the fault? I unfortunately need to work from home due to Covid and this is causing an issue with my work- I have advised that Telkom need to send a technician to come and assist - my ref for my call is 136BNK100620. I will loose my job due to incompetence of Telkom!