No WIFI, No Service & Incorrect Charges

I have an ongoing query on my account from January this year. It is either I get a response acknowledging the email or no response @ all. I have had a telephonic conversation with atleast 6 agents, email communication with maybe 5 agents & sent emails to the billing department, but still find myself in the same predicament.

I have received reference numbers via email & received no assistance when calling in. My current reference numbers are *** & ***. I have not had WiFi from Telkom for months as the query is still not resolved. This situation has left a bad taste in my mouth & no desire to have any dealings with Telkom. Telkom has changed me a returned debit order fee of R202.70 on 02/09/2021 ; 30/10/2021 & in December 2021 despite the fact that there were sufficient funds in my account for my Telkom debit order of R120.

Email: *** Cell: ***