No WiFi, no proper communication, no delivery

After arriving back from holiday on 1 January 2016, we discovered that our wifi line was no longer working. After reporting the matter to Telkom on 4 January 2016 and setting up an area fault, nothing has been done to date. AREA FAULT 257CWK050116. <br> <br> Telkom continues to fail me as the consumer, no date could be provided as to when the fault would be addressed, and you sit on the 10210 technical support line for an eternity, only for your call to be dropped by the consultant taking your call. Kenneth personally indicated he would call me back on Friday 8 January 2016 in the afternoon of that day after we spoke on Friday morning, but no call was forthcoming. Thus me following up today. I cannot get back the time I have wasted last week and today waiting on Telkom to provide me feedback.<br> <br> Very frustrating - I now I need to carry additional costs of data whilst I have no wifi at home, that I am paying for out of my own pocket. I am considering cancelling my contract and moving to Mweb as this service has been diabolical.