NO WIFI NETWORK FOR MORE THAN 24 HOURS

We've had no Wifi Network for more than 24 hours in our area(Meredale, JHB South) & Telkom didn't even bother to send us any notification. I had to phone yesterday around 2pm & only got to know about the problem then as I couldn't access any Internet or Social media from my phone or laptop. Hours later still no network & we've had no word from them on how the developments are going. But come 1st of the month, they are so quick to debit your account. I'm so appauled in Telkom's services & this is not the 1st time this has happened.