No wifi for almost a month

I'm so frustrated to the point where I feel I can cry. My wifi went off on the 15th June. I've been calling Telkom for the last three weeks. This morning I sat in tears after speaking to one of their consultants who told me that the fault was logged incorrectly by the person that created the fault which was three weeks ago (***4). What Telkom don't understand is that Internet Access is not a luxury anymore it's a necessity. I gave them enough time to sort out my issue and i wasn't stressed because it was school holidays. Now my kids are back at school, how am I suppose to help them with homework? Data is so expensive there is not a parent that can allow their kids to do their homework on their cell phones anymore. Telkom's customer service is pathetic and their consultants are ***********. The one doesn't know what the other one captured on their system. I pay for a service I don't get it for free. If you can't sort out my problem I'm going to cause real problems for you.