No WiFi for 23 days

We have had no WiFi service for 23 days following cable theft. We were not advised of this for two weeks. We were advised that the system had been restored on 26th September but only phone line restored. We have attempted contacting call centre and complained via Twitter. We were sent a reset username and password but this has not worked. <br> All we get from Telkom Twitter account is that they will 'investigate and revert' but nothing happens.<br> Telkom is failing it's customers badly. This is shameful service