NO WIFI CONNECTION FOR 2 WEEKS

It been 2 weeks that our wifi at home in Villieria is off. Last week when we reported the issue it was said that there is bad connection in the whole area but a Technician is working on the problem. THEY MADE IT VERY CLEAR NOT TO FOLLOW UP BEFORE 72 HOURS AFTER THE CALL IS LOGGED. Yesterday when we followed up it was said that the cable is not all of a sudden ******. AGAIN PLEASE DO NOT FOLLOW UP BEFORE 72 HOURS.

HOW AM I SUPPOSE TO WORK FROM HOME IF I DO NOT HAVE CONNECTION?????

SO TIRED OF THE BAD SERVICES RECEIVED.

VERY TO QUICK TO DEDUCT MONEY FROM OUR ACCOUNT BUT WHEN YOU REQUIRE SERVICE YOU PAY FOR THEY DON'T CARE