No wifi and telkomsa.net email service followed by shocking customer service on top of it.

I had a business Telkom account - early Nov 2019 I was left without wifi and my telkom email address stopped working. I enquired for almost 2 weeks several times a day as to what was going on. The only feedback I received was that my query would be escalated. I lost business and became very frustrated. I eventually called Telkom to cancel my services with immediate effect. The gentleman I spoke to confirmed this would be done and ensured me that I wouldn't have to pay for the services I hadn't received (from 12 November).

I received an invoice in Dec. After following up with the billing dept I explained my story. They let me know it's my responsibility to follow up with the agent I spoke to in Nov to obtain a voice recording of our call to confirm I wouldn't be charged for services from 12 Nov (especially since I had no service).

I don't understand why I need to follow up, since I'm the customer and an already unhappy one at that.

I tried my best and followed up with all the email addresses I had on file from Nov (linking to confirmation emails I received from Telkom confirming cancellation of the account).

I am dealing with the below 3 consultants/email addresses: '***' <***>; '***' <***>; '***' <***> Cc: '***' <***>

I see my emails are read due to receiving a read receipt, but I don't receive a reply from anyone.

When I call the contact centre, they not able to transfer my call to the consultant I previously dealt with in Nov. So I don't know how Telkom expects customers to resolve issues that should have never been there in the first place.

I am no longer investigating this query. I expect a phone call from a Telkom Manager to confirm this query has been rectified through your own investigation channels, not mine.

I also expect a credit paid to me from the beginning on Nov since I had no service to use.

Cancelled Telkom Account number: *** / ***

Micheal Dobie ***