No WiFi and Telephone Service for a WHOLE month

<p>I am so fed up with Telkom at this stage! From 22 Dec 2016 my WiFi has been down and from Jan 2017 my telephone line has been down. I have reported this issue to Telkom on numerous occasions and keep getting told that a technician will come out and till today nothing has happened! I have wasted so much of my own money continuously calling Telkom and holding on for ages for call centre consultants who don’t know what they are doing. Speaking to managers don’t help either as they don’t know what is going on and just keep referring to the point that a technician must come out. I get a bill to pay but I don’t have any service. This service is pathetic and if this is not resolved soon I will take my personal and business lines away from Telkom. I cannot understand how such a big company can give such pathetic service and still charge high rates. Keep promising to escalate the matter and escalate the technicians and make sure that someone comes out to fix the issue yet till today nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>