No WI FI No One Willing To Assist

Our line was struck mid December, we lodged a fault and received a fault (608CRK281215) number our line is ***. <br> <br> We can see it is not the actual phone or wifi router that is at fault, as we have used other telephones and wifi and this still does not work. I have called and called and we get the same answer...someone will contact you to come out.. and no one ever does. <br> <br> In the mean time this is costing us huge amounts of money on 3g costs...which we will be charging Telkom should I not receive a call by Wednesday.