No Wi-Fi for 5 days... and counting!

Our wifi and landline has been dead since Monday morning 08/08/22. A fault was logged on Monday and the operator informed me that apparently the cables have been ******. According to the customer service agent today, an alternative solution is usually offered to customers in the time being but unfortunately nothing can be offered to me due to there being no Telkom fibre in my area. I have checked my coverage on the Telkom website and my area is fully fitted with fibre. Today is day 5 with no internet access. My niece attends an online school which has put us at such an inconvenience because we now have to purchase huge amounts of data daily for her. God knows how long underground cables take to get restored, or if it even will be. No one can give me a proper answer as to how long this will take.

I don't think it's fair for us to be paying for a service which we cannot access.

Absolutely sick of Telkom, cannot wait to cancel this contract! Unfortunately that only occurs in a few months time.