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RM
Richard M

1 reviews | Active since Mar 2009

24 Aug 2017, 09:10

No Wi-Fi

I have been trying to get the wi-fi checked in my area as the speed of the wi-fi speed has dropped over the last few months. I logged the complaint in May 2017 the only response I get is that my case is in the hands of the network dept and updates will be sent in 7 days. Telkom does not know how to count 7 days. How can I cancel this contract and get a refund for the useless service

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Replies (3)
Telkom
Telkom's reply31 Aug 2017, 09:27
Official

Hello ricire

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

RM
Richard M's update31 Aug 2017, 14:02
Reviewer Update
This has been carrying on from May 2017 when am I going to get an answer as to what is happening. My ref No ********** 3 has been at technical for months the only information I get is that update will be sent to me in 7 days nothing else what is happening.
Telkom
Telkom's reply26 Sept 2017, 10:51
Official

Hi ricire,

We apologize for the delayed response on your inquiry, this response serves as a follow up on your query, Please advise if you are still experiencing network issues and if the issues are persistent kindly provide us privately with:

Telkom Mobile affected Number

Case Number

ID Number

Contact Number

Name of the device used

The physical address where you are experiencing issues

Thank You,

Kind Regards

Asithandile

Telkom Social Media Team

Best regards,