No where left to turn with Telkom shocking service

<p>I really am at a lost with what to do with Telkom and I must admit I have never ever come to this point with another company. To describe their service at pathetic would be an understatement of great proportion. I have been dealing for other a month to get a ADSL uncapped line in my home premises to no avail, I have dealt with every possible area within Telkom and have been treated with nothing but dismissal and rudeness. Never have I come across a company where one department is so clueless to another department and where a customer can recieve such contrasting accounts of what is going on</p> <p>For example I have dealt with everyone from sales, to social media, to technical and vendor and each of them tell me conflicting stories ranging from the order is complete, to I do not exist on the system. </p> <p>I have been hung up on by call centre agents, ignored by social media complaint agents, recieved SMS to be advised I will be debited for a service or product I do not even have yet, had a line and modem installed and dropped off and then when I try enable it get told I do not exist on the system. Really what is going on with this company. </p> <p>I have escalated over and over to no joy , I have spent money holding on to speak to a call centre which has shocking SLA standards only to have no joy in resolving my issue. </p> <p>I want the line removed the deal cancelled and apology for all of the inconvenience, I have no desire to keep the product and deal with a company that has such little regard for customer complaints or issues. A vodacom, MTN or Nepic can offer the same with much better service I believe.</p> <p>I am writing to the CPA in regards to this to find out what my options here and I am doing this because I am at a complete loss as to how to resolve the issue. </p> <p>I will also be sharing my experience in terms of service recieved on every social media platfrom I can, it is critical people are made aware of this. </p> <p>I have no trust in the fact that my issue will be resolved which is very dissapointing as ironically I was quite looking forward to getting a product with Telkom, I mean their advertising promised so much but in the end delivered so little. </p> <p>I very much doubt I will recieve any respone to this but all I can do is keep escalating in hope that someone in Telkom will finally endevour to help and resolve this issue. </p>