No where else to turn! Bad service Telkom!

Renovating our building in Kew and there is a Telkom box in the new bathroom that needs to be moved to a new location. We have had multiple phone calls to the call center, and driven to the Customer Care Center in Greenstone with no luck. We then found a Telkom technician in our road who promised to help us and then disappeared. We then got the number of the Telkom Technical Manager for Kew by the name of Vali by one of the technicians who made me promise not to tell him who gave me his number. When I called Vali, the only thing he was interested in was who gave me his number. We have been trying to resolve this issue since October last year with no success. The last Telkom employee said the only way to resolve our issue is to put a complaint on Hello Peter .. How ridiculous is that? Telkom worst service we have ever experienced, how can you treat your paying customers like this?