No waya waya service

In 2016 about August I had my prepaid line transferred to the new waya waya cordless phone,

It did not work from the start and when I contacted the the call centre I was told they did not handle faults and that I should go to a retail outlet. The retail outlet told me I should contact the call centre.

Eventually I took my device to the Somerset Mall branch in Somerset West.

I was told that that there was a problem with the simcard which they fixed (according to them) and that I should wait 4 days until it will be activated.

After four days I still could not use it.

I was back at the branch no less than four additional occasions and on each occasion I was told to wait 4 days before the sim will be activated

After all this I am still sitting with a device which is not working while I paid rental for a year without any service I am very unhappy and feel that Telkom is just using the 4 day waiting period to get me out of the shop perhaps hoping I will eventually give up and not hear from me again.