No way to contact LTE department

I placed an order for the uncapped LTE package 2 weeks ago after waiting for 2 weeks prior to that to just sign up. A call centre agent spent a long time on the phone with me capturing all my details and said I can expect delivery of my LTE router, sim card and antenna in 5-7 working days.<br> <br> I have not yet received my order... no surprise. But despite all my efforts to contact Telkom for an update, it seems the whole department must be on December leave because I can't get through to anyone who can assist. I've spent the sum of over an hour waiting on the line, listening to unpleasant call centre music and have had no success getting through. I've tried 081180 and all variants of the 102** numbers.<br> <br> If there was another offering similar to what I'm after, I'd jump at it in a heartbeat. But there isn't such an offering yet... I just can't understand the lack of customer support, especially for a new order.