No Way To Cancel

<p>On 30 August 2016 we emailed through a completed Telkom form to cancel our data package. On the 30 August 2016 we received a reply form Telkom stating that they received the cancelation request and that they will attend to it. Needless to say, the contract is still up and running. We have contacted them numerous times and always referring back to the cancelation email, but up to date we are still being billed. What to do? How do you go about cancelling a product. Worst service ever. And every time you phone you speak to somebody else. There is no face to face communication, only call centers.</p>