1 reviews | Active since May 2012
No way to cancel?
<p>I moved house on 1 May. On 1 April I submitted the necessary documents to cancel the line at my old home to ***, and I instantly received an acknowledgement stating that they would get back to me. In the meantime I ordered service at my new home. One week ago I again submitted my documents to cancel the line and again received an acknowledgement. Today I called Telkom for the second time only to find out that my old line has not been cancelled (meanwhile the new owners have a new line in that home???) so I am still paying for it and that THERE IS NO WAY TO CONTACT THEM DIRECTLY TO CANCEL!!! What kind of a **** is that? All I can do is continue emailing hoping someday to receive a response or, of course, take a day off of work to spend standing in the typical 3 hour queue in a Telkom shop. Please Telkom cancel my line!!!!</p>
Hi keliush
Thank you for making contact with us and bringing this to our attention. Please be assured that we have escalated your query accordingly. The reference for the cancellation request is as follows: ***A . Further available updates will be communicated as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Hi keliush
Thank you for making contact with us and bringing this to our attention. Please be assured that we have escalated your query accordingly. The reference for the cancellation request is as follows: ***A . Further available updates will be communicated as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team