No way of getting hold of cancellations department

Good day, <br> My contract expires the end of October 2015. I want to cancel it. I wanted to go to the shop to cancel but queue's are super long and 1 person on duty not willing to stand in a queue for 3 hours. I chatted to a Hophney Leso on Telkom website chat and was emailed a cancelation form. Nowhere else can the form be found online! To my amazement I phoned and was told the email address [Email Removed] on the form is incorrect ! Then I received these email address [Email Removed] and [Email Removed] Now the thing is how do I know if Telkom has received my email ? Also the call centre agent told me that I would be contacted within 21 days ? So if they don't call I have no confirmation that my email was received ? Would I have to phone in 21 days just to be told to wait another 21 days and not able to end my contract in time ? There is no auto response to give me confirmation that Telkom got my email ! Also there is no way of getting hold of cancelations department ! What kind of company as big as Telkom don't have proper client support systems and Corporate governance processes in place to run a company effectively !