No way of contacting telkom other that a Hello peter review

It seems the only way to get through to Telkom is by reviewing them here. As I am typing this I have spent no less that 5 hours today on hold with Telkom and I have not gotten through to them once.

Telkom was set to move the ADSL line that I am paying for my mother on the 5th of December (yesterday) when no technician showed up for the entire day, I had my mother phone them and they say no technician was assisnged to the job and now they can only do the move on the 11th. Now I've been trying to contact them and tell them that it's unacceptable, because the arrangements were made for the 5th. To no avail, as I've said, I've been on hold with 2 different devices for more than 5 hours and they have not answered a single time.

I wouldn't mind waiting, but if there is no internet, my mother has no means of contacting anyone. And honestly, it should not have to be this hard just to get into contact with a service provider.

This is absolutely pathetic, how does a business operate this way?