JB
Jason B

1 reviews | Active since Mar 2016

16 Mar 2016, 11:32

No Voice or Data for over 2 months!!!

Telkom voice and data services ceased to work in early January. A fault was logged online 14 Jan but line remained out of service, despite 2 separate surprise visits from technicians who did nothing more than disappear without fixing anything. <br> <br> On 26 February, Telkom decided to mark the fault report as resolved. Needless to say the fault had never been fixed and the fault remained unresolved. Another fault report was logged immediately.<br> <br> To date 16 March, the fault remains unresolved and Telkom has done absolutely nothing further to fix the problem. <br> <br> Strangely enough Telkom has no problem continuing to bill for services that have not functioned for more than 2 months!!!

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Replies (1)
Telkom
Telkom's reply16 Mar 2016, 14:08
Official
Hello WillThisWork,

As per our email correspondence, we currently attending to the query and will be in contact with further progress.

Regards
Wesley
Telkom Social Media Team